Reservation Manager

Dettagli

Descrizione

Reservations Manager

Department:
Revenue & Reservations

Employment Type:
Full Time

Location:
Italy - Venice

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

?   Ensuring that all incoming enquiries are handled within a maximum of 24 hours

?   Working with the revenue director to update the PMS codes and setup when necessary

?   Assisting the sales and events managers in effectively dealing with all commission and accounts queries

?   Ensuring all necessary billing instructions are applied to reservations

?   Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments

?   Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner

?   Identifying and assisting with the training needs of team members

?   Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS

?   Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge and Expertise

?   Deep knowledge of Opera PMS

?   At least 2 years of previous experience in the hospitality business (luxury field is preferred)

?   Excellent proficiency in Italian and English language, both written and spoken.